Refund / Exchange Policy

At TRAV, we take pride in the quality of our products and want you to feel confident with every purchase. If, for any reason, you are not fully satisfied, we have made our return and exchange process straightforward and transparent.

Exchanges

  • Exchange requests must be submitted within 14 days of receiving your order.
  • Items must be unused, unwashed, and returned in their original packaging with all tags attached.
  • Exchanges are available for size, color, or a different product (subject to availability).
  • Courier fees for exchanges are the responsibility of the customer, unless the item is found to have a manufacturing defect.

Refunds

  • Orders MUST be inspected at your doorstep before acceptance. If you wish to return an order for any reason other than a manufacturing defect, you must refuse it while the courier is present.
  • Once an order is accepted, it is NOT eligible for a refund unless a manufacturing defect is confirmed.
  • Approved refunds for confirmed manufacturing defects will be processed via Instapay or bank transfer.

Non-Returnable Items

  • Items that have been worn, washed, or damaged by the customer.
  • Items not in resellable condition (e.g., with perfume, makeup, or deodorant stains).

How to Initiate a Return or Exchange

  1. Access the Return / Exchange link in the website menu.
  2. Provide your order number and reason for the return or exchange.
  3. Our courier will manage the collection and delivery process.

Order Request Limitation Policy

  • Each order is eligible for ONE post-delivery exchange request only.
  • Items received through an exchange are NOT eligible for refund unless the item is found to have a manufacturing defect, arrives damaged, or does not match the original order specifications.
  • TRAV reserves the right to inspect all returned or exchanged items before approving any request.